Earlier this year we said a fond farewell to Beryl Shepherd who, after serving as a BTPS Trustee for 15 years, has left us for a well-earned retirement. Beryl has been integral to the great strides that we have made in member services and will be much missed around the Trustee Board table. We will welcome a new trustee to fill Beryl’s role in due course.

During the year we have continued to focus on our core objectives; continually improving the service we provide to members, ensuring the deficit recovery plan remains on track and that the Scheme’s investment strategy stays resilient.

I’m pleased to say that despite high levels of volatility and uncertainty in the world at large, the Scheme’s deficit is reducing, funding levels have improved, and we remain on course to be fully funded by 2030.

Your feedback continues to play a vital role in the way we evolve our services. I was delighted to see in this year’s member survey, that overall satisfaction is now at record levels with continued improvement across all measures.

As part of our commitment to continuous innovation, earlier this year we launched our fully online retirement service. Members can now retire entirely online, without having to send identity documents in the post.

Finally, it was fantastic to spend time with members face to face when we visited one of the Scheme’s investments with strong sustainability credentials – the Birmingham Paradise re-development project. Read on to learn more.

I hope you find this newsletter helpful and interesting. If you have any thoughts on topics you’d like featured in future or any feedback on this newsletter, please share it by completing a short survey here.

Jill Mackenzie
Chair of the BTPS Trustee Board